Terms and conditions
These Terms & Conditions are designed to keep you safe, informed and supported during your e-bike hire. Please take a moment to read them before your ride.
1. Road Use and Safety
All riders must follow New Zealand road rules and wear a helmet at all times.
Please keep left, ride predictably, and use cycle lanes or shared paths where available.
Ride with awareness of traffic, pedestrians and your surroundings.
We expect riders to behave safely, respectfully and responsibly throughout the day.
Appropriate footwear is required. Avoid loose clothing that may interfere with riding.
2. Equipment Use
Treat the equipment with reasonable care. If something feels wrong, stop and contact us so we can help.
Do not ride through the sea, sand, tidal water, deep puddles or rivers. Salt water, sand, and submersion can damage electrical components. If the bike is returned with sand, salt water, or evidence of submersion, a cleaning fee will apply based on the level of cleaning or replacement parts required.
E-bikes and equipment must remain on Waiheke Island unless you have written approval from us.
Riders are responsible for loss or damage resulting from misuse, accidents, neglect, or improper locking. Normal wear and tear is not charged.
The renter agrees not to engage in any behaviour that causes excessive or deliberate wear to the bicycle or e-bike, including but not limited to skidding, drifting, brake-locking, burnouts, or intentionally spinning the rear wheel on loose surfaces. These actions cause significant and avoidable damage to tyres, drivetrains, and braking systems, and are not considered normal use.
Any damage resulting from misuse or deliberate actions will be charged to the renter at the full replacement cost of the affected parts, including tyres.
The determination of misuse or deliberate damage will be made at the discretion of Waiheke Cycles.
Please return the bike at the agreed time. Late returns will incur a fee.
Do not attempt to repair the bike yourself. If you need help, call us and we will talk you through the next step.
Bikes are for your personal use during the rental and should not be lent to others without our written approval.
Batteries are set up for safe day riding. Chargers are provided for multi-day hires only. Do not tamper with or remove the battery.
3. Cancellations, Refunds and Weather
You may cancel up to 48 hours before your rental time for a full refund of the hire fee, minus our card processing fee of 5%.
No-shows, change-of-mind cancellations on the day, or early returns after the ride begins are not refundable.
If you become unwell or injured before your ride, we can reschedule your booking where possible.
Light rain is usually fine and many routes are sheltered. If you are unsure, ask us and we will give honest advice for the day’s conditions.
If the weather looks unsafe, we will work with you to adjust your booking. If the weather is deemed unsafe for you to ride by us, we will refund your booking or move it to another suitable day pending availability.
4. Rider Responsibility
By hiring an e-bike from us, you acknowledge that:
Cycling carries some inherent risk, including traffic, weather changes, uneven surfaces and physical exertion.
You are responsible for riding within your ability and comfort level.
You have disclosed any relevant medical conditions or concerns to us.
You will not ride under the influence of alcohol, drugs or anything that impairs your judgment.
5. Support During Your Ride
If you have a mechanical issue during the day, contact us as soon as possible.
In most cases we can meet you and get you moving again quickly.
If you require pickup due to illness, discomfort or inability to continue, we can assist where possible and will discuss any applicable fee in advance.
6. Group Bookings
The person making the booking is responsible for ensuring all group members understand these Terms & Conditions.
Each rider is responsible for their own safe riding and behaviour.
For large groups or multi-day hires, advance notice helps us prepare the right bikes and equipment.
7. Delivery
We can deliver e-bikes to accommodation. Delivery costs vary depending on location and the number of bikes. Let us know where you are staying and we will confirm the best option.
8. Rider Size, Fit and Comfort
Our e-bikes fit most adults comfortably. If you have specific sizing questions, tell us your height and we will match you to the right bike.
Weight can affect battery range, but this usually only matters on longer rides. If you are unsure, we can suggest suitable routes so you have plenty of power for the day.
If you have not ridden in a while or feel nervous, we will guide you through everything and take you on a short test ride.
9. Children and Passengers
Our e-bikes are set up for adult riders. If you are travelling with children, please ask us for guidance on the best options for your group.
10. Where You Can Ride
You may ride on public roads, shared paths and suitable gravel sections.
Please respect private property and stay off restricted tracks or sensitive areas.
If you want to attempt longer rides such as Man O’ War, let us know your confidence level so we can give you honest advice.
11. Environmental Respect
Please ride with care for the island environment. Avoid damaging tracks or vegetation and respect wildlife, residents, and local spaces.
12. Website and Privacy
We aim to provide accurate information on our website, but details may change at any time.
Your personal information is used only for managing your booking and providing safe service. We never share or sell customer data.
Photos and content on our website belong to Waiheke Cycles and may not be used without permission.
13. Contact Permission
By booking with us, you agree we may contact you with information about your hire. We will only send marketing messages if you choose to opt in.